Technical Support

1. Installation guidance: Assist users in correctly installing the UV LED curing equipment.

2. Technical problem-solving: Receive and assist in resolving various on-site technical issues encountered by customers, and feed back on-site information to relevant departments.

3.Equipment maintenance: Inspect equipment, diagnose faults and coordinate repairs

4. Data and document organization: Assist relevant personnel in collecting and statistically analyzing information and materials of various UV equipment, provide feedback reports on technical support and system operation support issues, and write and maintain technical documents for the daily management of information systems.

5. Telephone support: Communicate directly with customers over the phone, answer their questions and solve problems for them.

6. Online chat: Utilize instant messaging tools to interact with users in real time.

7. Email support: Respond to various complex questions from customers via email.